Wholesale Terms

These terms apply to businesses that buy Woohoo Body products to resell: wholesale stockists, and online retailers selling our products through Shopify Collective. Our consumer Refund Policy doesn't apply to these purchases.

For questions or claims, contact wholesale@woohoobody.com.au or call (02) 4040 5353 (8:00am to 4pm Monday to Friday, Sydney time).

Shopify Collective retailers

Pricing and GST

Collective prices are ex GST, and GST is added on top. Shopify adds a tax invoice to each Collective order automatically.

Shipping and dispatch

• We ship Collective orders directly to your customer with Australia Post, tracked.
• Our checkout shipping rates pass through to you at the same amounts as our website, including GST. See our Shipping Policy for current rates.
• It's one shipping charge per order, however many items are in it. There's no remote-area surcharge.
• Standard shipping is currently free on orders of $75 and over. This may change with our promotions, so please don't advertise it as a fixed offer.
• We dispatch within 2 business days, and most orders placed before 12pm on a weekday go out the same day. We can be a bit slower during peak periods and sales.

Returns and claims

We ship to your customer, but their purchase is with you, so claims come to us through you.

• How claims work: your customer contacts you, and you contact us with the order number. Please don't have anything sent back until we've approved it. We often don't need the product returned.
• Faulty, damaged or wrong items: covered. Report damage in transit within 7 days of delivery, with a photo. For faulty products, contact us within 90 days of delivery with a photo and the batch code from the base.
• Sensitivity and freshness: your customers are covered by our 90 Day Sensitivity Guarantee (if a product causes irritation) and 90 Day Freshness Guarantee (if a deodorant isn't keeping them fresh), measured from delivery. These are limited to 2 claims per household in any 12-month period.
• Change of mind: we don't accept change-of-mind returns on Collective orders. This doesn't affect your customer's rights under Australian Consumer Law.
• Postage: we pay return postage on all of the above.
• What we refund: the product cost you paid us, including GST. For damaged, faulty or wrong items, we also refund the shipping you paid on those items.
• Refund timing: within 2 business days of approval, or of the return arriving where we've asked for it back.
• Undelivered parcels: if a parcel comes back to us because the address was wrong or it wasn't collected in time, Australia Post charges us a $14 return fee. We can re-send it for $14, or refund the order less the original shipping.

Wholesale stockists

How to order

We prefer orders direct with us, through our website or by emailing a purchase order to wholesale@woohoobody.com.au. You can also order through Faire, where a $150 minimum applies. There's no minimum order when you order direct.

Payment

• Wholesale prices are ex GST. GST is added at invoice.
• Orders must be paid in full before dispatch, unless we've agreed account terms with you.
• We accept Visa, Mastercard, American Express, PayPal and EFT (direct deposit).
• All goods remain the property of The Happy You Company Pty Ltd until paid in full.
• Prices are subject to change.

Shipping and dispatch

• Orders in stock are dispatched within 2 business days of payment, or of order confirmation if you have account terms. We can be a bit slower during peak periods and sales.
• We make in small batches. If we need to make more for a large order, we'll tell you the lead time when we confirm it.
• Australian orders under $1,000: shipping at cost, plus a $2 handling fee.
• Australian orders of $1,000 and over: free shipping, excluding WA, NT and TAS.
• International orders: we'll quote shipping after we receive your order and before we process payment. We can't currently ship to the EU.

Storage

Please rotate your stock (oldest first) and store it below 30°C, out of direct sunlight.

Returns and claims

• Check your delivery when it arrives. Tell us within 7 days of delivery about anything damaged, missing or incorrect, with photos.
• Faulty stock: where a product is faulty within its shelf life and has been stored as directed, contact us with photos and the batch code. We'll replace it or issue a credit note, and pay return postage if we need it back.
• Change of mind: we don't accept change-of-mind returns or returns of unsold stock.
• Your customers' claims: please handle these in store. For faulty products, we'll replace or credit the units you've refunded.
• Credit notes are applied to your next order.